Job Title: Fireplace Service Technician
Company: COASTROAD Hearth & Patio
Location: Shallotte, North Carolina (service area includes surrounding residential communities)
Position Summary
The Fireplace Service Technician is responsible for diagnosing, repairing, and maintaining mostly gas fireplace systems in local residences and, occasionally, commercial environments. This role requires strong technical expertise, proficiency with diagnostic tools, and the ability to deliver a structured, professional in-home service experience aligned with COASTROAD’s customer-first philosophy.
Technicians serve as both technical experts and customer-facing representatives of the company, ensuring each service call is executed with precision, clarity, and a high level of professionalism.
Key Responsibilities:
Technical Diagnostics & Repair
- Perform in-home troubleshooting and repair of gas fireplaces, inserts, and related components.
- Utilize diagnostic tools such as manometers, multimeters, and leak detection equipment to identify system issues.
- Diagnose problems related to ignition systems, gas flow, ventilation, thermocouples, valves, pilot assemblies, and electronic controls.
- Execute repairs efficiently while adhering to manufacturer specifications, safety codes, and company standards.
- Conduct routine maintenance, cleaning, and performance optimization of fireplace systems.
- Thank the customer and reinforce COASTROAD’s commitment to ongoing support.
- Recommend annual service scheduling where appropriate.
Customer Experience & Communication
- Deliver a calm, professional, and reassuring experience in customers’ homes.
- Communicate technical information in a clear, understandable manner.
- Maintain a no-pressure, consultative approach consistent with company values.
- Represent the brand with integrity, professionalism, and attention to detail.
Documentation & Reporting
- Accurately document diagnostics, repairs, parts used, and recommendations.
- Maintain service records and update internal systems promptly.
- Communicate follow-up needs or additional project opportunities to the team.
Safety & Compliance
- Adhere to all safety standards, including gas handling, ventilation, and combustion safety.
- Ensure all work complies with local codes, manufacturer guidelines, and industry best practices.
- Identify and communicate any safety hazards to homeowners immediately.
Qualifications:
Required
- Valid driver’s license with a clean driving record.
- Ability to work independently in residential environments.
- High school diploma or GPA
- Minimum 3 years experience with hand tools
- Ability to read and comprehend technical documentation.
Preferred
- Certifications related to gas systems, HVAC, or hearth (e.g., NFI Gas Specialist).
- Experience with multiple fireplace brands and control systems.
- Familiarity with custom home installations and high-end residential environments.
Core Competencies
- Technical problem-solving and analytical thinking
- Professional communication and customer engagement
- Attention to detail and workmanship quality
- Time management and service efficiency
- Adaptability in varied residential settings
Work Environment
- Daily travel to customer homes within the service area.
- Combination of indoor and occasional outdoor work.
- Physical requirements include lifting equipment, working in tight spaces, and extended periods of standing or kneeling.
About COASTROAD
COASTROAD Hearth & Patio is a specialized provider of high-quality fireplace and outdoor living solutions, serving primarily custom home clients. The company emphasizes a low-pressure, consultative approach focused on education, thoughtful design, and delivering a superior customer experience. Service technicians play a critical role in maintaining long-term customer relationships and ensuring product performance aligns with the company’s standards.
Compensation & Benefits
- Competitive hourly wage or salary ($20 - $28 per hour, based on experience)
- Service incentives and performance-based bonuses
- Company vehicle (if applicable)
- Tools and equipment provided
- Paid training and certification opportunities
- Health and retirement benefits (if applicable)
